Issue 17571 - Erroneous printing of envelopes vertically placed in printer trays
Summary: Erroneous printing of envelopes vertically placed in printer trays
Alias: None
Product: Writer
Classification: Application
Component: code (show other issues)
Version: OOo 1.1 RC2
Hardware: PC Windows 98
: P3 Trivial (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
Keywords: oooqa
Depends on: 2081
  Show dependency tree
Reported: 2003-07-29 15:14 UTC by Unknown
Modified: 2017-05-20 11:22 UTC (History)
4 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

My print results (6.86 KB, application/vnd.sun.xml.draw)
2004-02-06 12:21 UTC, Rainer Bielefeld
no flags Details
shows the position of the envelope in tray and the position of the printing (11.04 KB, application/octet-stream)
2004-02-06 19:56 UTC, Regina Henschel
no flags Details

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Description Unknown 2003-07-29 15:14:42 UTC
When an envelope is inserted into a text dokument and then sent to a printer and
if an actual paper envelope is placed on its side (vertically) in the printer's
tray the addressee and sender combo is printed as if the physical size of the
paper was different than the selected envelope. It results in only part of the
addresse field being printed the rightmost part is printed beyond the right
margin of the physical envelope but it still fits inside the ("imaginary" from
the OOWriter's point of view).

If an envelope is placed horizontally in the tray and one of the three matching
(horizontal) orientation options is selected in the Printer tab of the Envelope
dialog window of the Insert menu then it prints corectly albeit more often then
not results in a printer jam due to the small paper height (envelope width).

Tested printers:

HP LJ 6L with:
- HP 6L driver
- HP 4 Plus driver
HP LJ 1200 on a print server (SMC 7008BR) with:
- HP LJ 1200 PCL6 driver
- HP LJ 1200 PostScript driver
Comment 1 Regina Henschel 2003-07-29 19:36:44 UTC
I have similar problems with HP4L, with driver HP4L on Win98. Because
word97 prints envelopes correct, I thing it is a deffect in OOo.
Inserting an A4-sheet instead of C6, you can see, that the position of
the print is completely wrong.
Choosing envelope with the long edge touching left, I get a print with
large margin ahead and then envelope touching right. So inserting a
real C6-envelope, it will be empty.
Choosing touching right, I get a print on the left side, but the large
margin ahead occurs again. So in that case too, nothing is printed
onto the envelope.
Inserting envelopes horizontally is not possible with HP4L, they had
to be inserted vertically on the left side.
Comment 2 Rainer Bielefeld 2004-02-06 12:18:24 UTC
Hi Regina,

I have problems with my HP printers again and again, especially with printing
for landscape format. Some times ago I had just the same problem as you
described: my small format sheet was more or less empty, and a test with a A4
sheet showed that the printout was in a completely wrong area. The funny thing
is that using one special driver, it works fine for several programs A, B, C and
wrong (problem for example: printout with wrong orientation 180°,) for some
others D, E, F. If I use another printer driver, it might run for Programs A, C,
D, E and cause problems for B, F. I can not find any system. I also have those
problems with MS- Programs (for example: WORKS 4.5a). IMHO it is more a HP
printer driver problem than an OOo problem, but we must find a solution, so -> NEW.

Andk, can you agree to a change in the subject to "problems with printout in
landscape format", or do you have similar problems with envelopes in portrait

Actually with my actual WIN XP driver I do not have any bigger problems (please
see attached document "myprintouts.sxd". The only "problem" might be that aiming
position for the sheet in the try is at the _bottom_ of the sheet for landscape
printouts, what can cause some problems:
- normally all distances are measured from "top left" of the sheet, not from the 
  bottom. That causes problems for the printout if you select "A5", but your 
  sheet has a little differing format like "C5"
- If you print some pages landscape and some ones portrait, you will have to
turn all landscape printed sheets for 180° before you can file them together
with the portrait printed documents. 

This issue might be related to or DUP of issue 2081, issue 4999, issue 5151,
issue 6197, issue 23936? 

Comment 3 Rainer Bielefeld 2004-02-06 12:21:35 UTC
Created attachment 12928 [details]
My print results
Comment 4 Rainer Bielefeld 2004-02-06 19:07:24 UTC
Comment 5 Regina Henschel 2004-02-06 19:53:35 UTC
Hi Rainer,
such drawing is a good idea, i'll sent one too.
I've now tested it in OOo1.1 and S07.0Patch1, the error is the same. The problem
is not to alternate between portrait and landscape. If I set up the pagestyle
"envelope" by myself, the printing is ok. But the autopilot generates a wrong
pagestyle. Whether this happens because of ill printer-drivers from HP or
because of a bug in the autopilot, should be solved by the developers. It seems
to me, that the buttons, which indicate the position of the envelope in the
tray, are exchanged or working like looking from the backside of the printer.
The HP Laserjet 4L cannot handle envelopes feed into in landscape orientation.
Comment 6 Regina Henschel 2004-02-06 19:56:17 UTC
Created attachment 12938 [details]
shows the position of the envelope in tray and the position of the printing
Comment 7 Rainer Bielefeld 2004-02-07 09:02:07 UTC
Hi Regina,

Some addition concerning my drawing: the "landscape result" shows how it looks,
when I print an "Executive" envelope on an A4 sheet.

Now I see, your drawings seem to show a problem something completely different
from my oberservations. Might be that there is a relation "around several
corners", I don't know. I never used the envelope function before and will have
to do some tests to understand problems better. You have more experience, what
do you think about a relation to issue 2081? I think that's the best "candidate".

Comment 8 Regina Henschel 2004-02-07 18:48:44 UTC
Hi Rainer,
I don't have more experience, but I think too, that issue 2081 describes the
same wrong behaviour. But that issue is difficult to find, because "envelope" is
not mentioned in the summary.
Comment 9 h.ilter 2004-02-09 10:56:41 UTC
HI->OS: This issue is dublicate to your project but please take a look to the
Comment 10 lduplant2000 2004-04-27 14:34:15 UTC
I have similar problems with oo 1.1.1 windows XP and HP OfficeJet G85.
Comment 11 Marcus 2017-05-20 11:22:41 UTC
Reset assigne to the default "".